Wireless Superfast Broadband

Your superfast broadband connection

11 articles in this category

How can I test my broadband speed?

If you would like to test your broadband speed, then please use our broadband speed tester at https://speed.highlandwireless.co.uk (https://speed.highlandwireless.co.uk)  *Please note, for accurate results you need to disconnect all y...

My broadband is not working!

We are sorry to hear that your broadband is not working! Below are a few things to help you get back up and running again: Head over to our service status page to see if there are any planned maintenance service issues ongoing that might...

I have lost my WiFi Password

If you have lost your WiFi password don't worry! You can find your WiFi password in the following ways: On the small sticker on the rear of your router On the details card included in your Welcome Pack By logging into your customer p...

I need to move my antenna (CPE)

It is no problem if you need to move your antenna, please just contact us - highlandwireless.co.uk/contact (https://www.highlandwireless.co.uk/contact) and we will arrange for an engineer to move it for you. *Please note there will be a servic...

My antenna (CPE) has been damaged

Oh no, that's not good! Please contact us and we will arrange to have it fixed or replaced - highlandwireless.co.uk/contact (https://www.highlandwireless.co.uk/contact) *Please note that if the damage was caused by negligence, then there will be...

I need a static IP address

No problem! We can provide you with one or more static IP addresses if you require them. More information and pricing can be found at - https://www.highlandwireless.co.uk/optional-add-ons/ (https://www.highlandwireless.co.uk/optional-add-ons/) ...

How do I access the customer portal?

Please note that you can only access the Customer Portal, once you have received the email inviting you to set up your Customer Portal login. If you have not received this email but believe that you should have, please raise a support requ...

How do I pay my invoice?

If you are having any problems, please raise a support request - highlandwireless.co.uk/support (https://www.highlandwireless.co.uk/support/) Our full customer portal guide can be downloaded below.

How do I setup my monthly subscription payment?

If you are having any problems, please raise a support request - highlandwireless.co.uk/support (https://www.highlandwireless.co.uk/support/) Our full customer portal guide can be downloaded below.

Where can I access the T & Cs, Fair Use Policy and other Legal documents?

All our legal documents can be found at https://www.highlandwireless.co.uk/legal/ (https://www.highlandwireless.co.uk/legal/)

My Broadband is slow

We are sorry to hear that your broadband is not working! Below are a few things to help you get back up and running again:   Head over to our service status page to see if there are any planned maintenance service issues ongoin...