FAQs

Your common questions, answered

11 articles in this category

What is Fixed Wireless?

Fixed wireless is when devices are located in fixed locations, like a house or commercial property, as opposed to mobile phones and tablets that move around. Generally, a small CPE (Customer Premises Equipment) is placed on the exterior of your pr...

Do I need line of sight (LoS) to the nearest transmission station?

Yes, you will generally need line of sight to the nearest transmission station to receive the signal. Don’t worry if you live within trees or do not think you can get line of sight – when we come to carry out our survey we will discuss the differe...

Do I need a phone line?

No, you do not need a phone line to receive our service. If you would like to keep your current landline you can either continue with your current phone line provider or move over to VoIP. Your welcome pack will contain more information about VoIP...

What is VoIP?

VoIP stand for Voice over Internet Protocol. A small box would be provided for you to plug your home telephone/s into and your telephone calls would come over the internet. If you would like to reduce your line rental charges you can port (move)...

How long will the installation work take?

Once we are at your property, the work will take around a couple of hours. This will depend on the individual circumstances, such as long cable runs or difficult to reach places might take a little longer. We can advise you on this once we complet...

What will happen to my email address if I subscribe to you?

If you have a web based email service such as Gmail, Hotmail or a paid private email service, nothing will change when you subscribe to us. If you have an email provided by your current ISP such as @btinternet.com, @aol.com, you will have to s...

I have a small home business, am I classed as a business customer?

No, if you are a small home business user, you will be classed as a residential user. We recommended all business to get in contact with us to find the best package for their needs. However, if you move large amounts of data, please contact us for...

Can I request a static IP address?

Yes, no problem! If you require a static IP address, you can request one for a small additional monthly cost. You will have to justify your need for a static IP address however.  

When will you be in my area?

Please check our coverage map to see when we will be in your area. If there is no information about your area on the coverage map, please contact us and we can advise you on our plans.  

What is a Fair Usage Policy (FUP)?

There is no limit to your data usage but we do request that you adhere to the Fair Usage Policy. The Fair Usage Policy, details that users use their connection in moderation – so basically do not download the whole internet in one night! The FUP i...

Is the network secure?

Yes, our network complies with the latest security standards. We monitor our network 24/7 to ensure that it is performing correctly and securely.